Terms and Conditions

Introduction

Welcome to MAVEThese terms and conditions (“Agreement”) set out the legal framework for your use of our services. These services include plans and studies for new projects, financial consulting, marketing consulting, sales consulting, organizing exhibitions, conferences and events, designing mobile applications, designing e-stores, designing websites, developing brands, digital marketing, and enterprise resource planning (ERP) management systems, programming sales management systems (CRM), marketing via websites, marketing via social media, design of all kinds, photography, and advertising production. Please read this agreement carefully before using any of our services. By using MAVE services, you agree to abide by all the terms and conditions set forth in this agreement. If you do not agree with any part of these terms, please refrain from using our services.

Definitions

In this Agreement, the following terms shall have the meanings set forth below, unless the context requires otherwise:

• Client: any individual or entity who benefits from MAVE’s services
• Services: includes all services provided by MAVE including, but not limited to: Design of mobile applications (iOS and Android) Design of online stores Design of websites Development of brands and visual identity Digital marketing and advertising campaign management Enterprise Resource Planning (ERP) management systems
• Agreement: refers to these terms and conditions and any appendices or amendments that may be made thereto.
• Content: includes all information, data, text, graphics, images, audio, video, and other materials provided or used in the context of the Services.
• Applicable Laws: refers to all applicable laws, regulations and systems that govern this Agreement or the Services provided.

General Provisions

1. Customer Obligations:

• Providing Accurate Information: The Customer undertakes to provide MAVE with correct, current and complete information when requesting services, and to update it when necessary.

Compliance with Laws

• The Customer must use the services in accordance with all laws and regulations.

Account Confidentiality

• The Customer is responsible for maintaining the confidentiality of their account information, including username and password, and is accountable for all activities conducted through their account.

Communication and Cooperation

• The Customer undertakes effective communication and cooperation with the MAVE team during service execution, including providing the required information and materials promptly.

2. MAVE's Obligations

• MAVE is committed to providing the agreed-upon services efficiently and professionally, in accordance with high professional standards.
• MAVE complies with all applicable laws and regulations during service delivery.
• MAVE maintains the confidentiality of information and data provided by the Customer, and does not disclose it to any third party without prior written consent, except as required by law.

3. Prohibited Activities

• The Customer is prohibited from using the services for any of the following purposes:
• Any activity that violates applicable laws and regulations.
• Copying, distributing, or publishing any copyrighted materials without obtaining the necessary licenses.
• Using the services to send unsolicited messages or unauthorized advertisements.
• Attempting unauthorized access to other systems or networks, or distributing viruses or malicious software.

4. Amendments to Terms

• MAVE reserves the right to amend these terms and conditions from time to time.
• The Customer's continued use of the services after the amendments take effect constitutes acceptance of the revised terms.

5. Compliance with Laws and Regulations

• Both parties agree to comply with all applicable laws and regulations governing this agreement.
• Both parties undertake to obtain all necessary permits and licenses to fulfill their obligations under this agreement.

6. Collection and Use of Information

• Personal Information: We may collect personal information from the customer when registering or requesting services, such as name, address, phone number, email, and payment information.
• Providing the requested services and executing agreements made with the customer.
• Processing orders and payments.
• Communicating with the customer regarding service updates or important information.
• Improving our services and personalizing the user experience.
• Complying with legal and regulatory obligations.

6.1 Data Protection

• Security: We take all appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
• Storage: Personal information is stored on secure servers, in compliance with data protection laws.

6.2 Sharing Information with Third Parties

• No Sale or Rent: We do not sell or rent the customer's personal information to any third party.

6.3 Customer Rights

• Access and Correction: The customer has the right to request access to their personal information held by us and to request correction of any inaccurate or incomplete information.
• Withdrawal of Consent: The customer can withdraw their consent for processing their personal information at any time, noting that this may affect our ability to provide services.
• Objection to Processing: The customer has the right to object to the processing of their personal data in certain cases.

6.4 Links to External Websites

Our website may contain links to external sites or services. We are not responsible for the privacy practices or content of these sites and encourage customers to review their privacy policies.

6.5 Changes to the Privacy Policy

We reserve the right to amend or update this privacy policy from time to time. Customers will be notified of any significant changes via email or through a notice on our website.




Privacy Policy of MAVE

Introduction

MAVE is committed to protecting our customers' privacy. This Privacy Policy outlines how we collect, use, and safeguard personal information gathered from users.

Information We Collect

• • Personal Information: Such as name, email address, phone number, residential address, and the client's commercial registration number.
• • Usage Information: How our website is utilized (to be provided by the programming department).
• • Payment Information: If you acquire services from our company, we will collect your payment details, including transfers via official accounts in Muscat, Dubai, and Damascus, or through approved money transfer companies like Western Union.

How We Use the Information

• • To provide and improve our services.
• • To communicate with customers about accounts or services.
• • To send updates and special offers.
• • To analyze data to enhance your experience.

Protecting Information

We take necessary measures to protect your personal information from unauthorized access, use, or modification. We use advanced security technologies and update them regularly.

Sharing Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• • Service providers who assist us in operating the business.
• • Legal entities if required by law.

User Rights

• • Access to your personal information.
• • Correct any inaccurate information.
• • Request the deletion of your personal information.

Policy Changes

We reserve the right to amend this Privacy Policy at any time. Changes will be communicated to you via email or a notice on our website.

Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at:

• • Email: mave.marketing.sa@gmail.com
• • Phone: +963936106653
• • Office Address: Muscat, Sultanate of Oman